Outage in Carrot

Text message issues

Resolved Minor
August 24, 2023 - Started 8 months ago - Lasted 22 days
Official incident page

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Outage Details

We are currently experiencing text message deliverability issues with T-mobile/Sprint network. Please ensure that your email notifications are turned on.
Components affected
Carrot Member Websites Carrot API
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/15/2023 11:31PM

We narrowed this issue down to a specific outgoing phone number's reputation with T-Mobile and have cycled in a new phone number to replace it.

INVESTIGATING 8 months ago - at 08/25/2023 07:30PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/25/2023 07:29PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 08/24/2023 09:35PM

We are currently experiencing text message deliverability issues with T-mobile/Sprint network. Please ensure that your email notifications are turned on.

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