Outage in Census

Sync runs not starting

Resolved Minor
September 18, 2023 - Started over 1 year ago - Lasted about 7 hours
Official incident page

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Outage Details

We are investigating an issue that is causing syncs not to run
Components affected
Census Sync Engine
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/19/2023 01:44AM

This incident has been resolved.

MONITORING over 1 year ago - at 09/18/2023 09:14PM

We've kicked off rework of failed jobs from this incident. Things should be running nominally, and we'll continue to monitor.

IDENTIFIED over 1 year ago - at 09/18/2023 08:24PM

We've identified the issue impacting < 10% of our sync runs. The problem has been fixed, and now we're working to get those bad syncs re-run.

INVESTIGATING over 1 year ago - at 09/18/2023 07:22PM

We are investigating an issue that is causing syncs not to run

Latest Census outages

Background job delays (Syncs not impacted) - 25 days ago
Sync might be failing with mismatch errors - about 1 month ago
Mirror Syncs Failing with SQL error - about 2 months ago
New SaaS Dataset, CSV Dataset, and ER Dataset creation unavailable for some customers - about 2 months ago
Some syncs failing with "Missing corresponding dataset file for prefix: record_deletes.0" - 3 months ago

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