Alert! - Rogers Communications Network Outage

We have identified a subset of transactions are being completed successfully for Central 1 clients.  The connectivity that we have in place between Central 1 and Interac is not disrupted and therefore e-Transfers that are being exchanged between Central 1 customers are processing successfully.  If one of your customers is sending an e-Transfer outside the Central 1 ecosystem, and that FI is using a Rogers MPLS connection to connect to Interac then Interac will queue the transaction, and it will be deposited to the receiving FI as the Rogers/Interac systems recover.   

As Rogers systems recover and external e-Transfers resume we will share a further update.

Good morning.

I wanted to take a moment to add clarity on Service impacts. At present, only eTransfer and Wires services are affected from the Rogers network outage, as those vendors (Interac and Expertus) are reliant on Rogers network services.

If we identify any further service impacts, we will send out an additional, separate communications stream to highlight. Note, if you are not, you can follow the specific outage communications per the below:

Interac eTransfers - https://status.central1.com/incidents/w01j815yzghg
Wires - https://status.central1.com/incidents/p6ss84w89h1x

if you have any further questions, please let us know.

We are continuing to monitor for any further issues.

Good Morning,

We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location.

If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence.

We will share updates throughout the day as we have them.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878