Outage in Central 1

Alert! - Rogers Communications Network Outage

Resolved Major
July 08, 2022 - 7 months ago - Lasted about 4 hours
Official incident page
Components affected
Central 1 PaymentStream™ Direct Central 1 Secure Site & User Management Central 1 Online Return System (ORS) Central 1 Forge Mobile Central 1 MemberDirect Retail (MDi/MDo) Central 1 MemberDirect Business (MDB & BUA) Central 1 Forge 2.0 Online Banking Central 1 Origination Solutions - Borrow Anywhere Central 1 ClickSWITCH™ Central 1 Forge 2.0 Small Business Central 1 IFRS 9 National Reporting & Analytics Platform Central 1 Wire Transfers Central 1 Business Payments (CRA) Central 1 Automated Funds Transfers Central 1 Currency Ordering & Returns Central 1 Western Union® Money Transfers via INTERAC e-Transfer® Central 1 INTERAC® Mobile Pay Central 1 Fraud Alert Services (FAS) Central 1 Forge 2.0 Public Central 1 Apple Pay Central 1 TeamSite Content Management (CMS) Central 1 Bill Payments Central 1 Platform Infrastructure (UCS/UCP/Network) Central 1 CEBA Central 1 International Transfers Central 1 FX Drafts Central 1 Corporate Capture Central 1 MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Central 1 Current Accounts & CBS Online Central 1 Deposit Anywhere™ (RDC) Central 1 ServiceNow Central 1 Central1.com Central 1 MemberDirect Small Business (MDSB) Central 1 File & Report Delivery (FTP and SFTP) Central 1 Forge Online Banking Central 1 Cheque Processing Central 1 MemberDirect Phone Banking (IVR) Central 1 Treasury Connect Central 1 Forge Public Central 1 Lock’N’Block™ Central 1 Online Tracing (OLT) Central 1 Forge Small Business Central 1 FX Notes Plus Central 1 Origination Solutions - Open Anywhere Central 1 FX Trader Central 1 INTERAC e-Transfers® (EMT) Central 1 INTERAC® Online Payments (IOP) Central 1 ManageDirect Reports (MDNG) Central 1 Forge 2.0 Mobile Central 1 Critical/High Priority Incident Alert Central 1 Increased Authentication & Risk Engine (RSA) Central 1 Status Page

Details

Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - [email protected] - [email protected] - 1.888.889.7878
Updates ( sorted recent to last )
MONITORING at 07/08/2022 09:20AM

We have identified a subset of transactions are being completed successfully for Central 1 clients.  The connectivity that we have in place between Central 1 and Interac is not disrupted and therefore e-Transfers that are being exchanged between Central 1 customers are processing successfully.  If one of your customers is sending an e-Transfer outside the Central 1 ecosystem, and that FI is using a Rogers MPLS connection to connect to Interac then Interac will queue the transaction, and it will be deposited to the receiving FI as the Rogers/Interac systems recover.    As Rogers systems recover and external e-Transfers resume we will share a further update.

MONITORING at 07/08/2022 07:16AM

Good morning. I wanted to take a moment to add clarity on Service impacts. At present, only eTransfer and Wires services are affected from the Rogers network outage, as those vendors (Interac and Expertus) are reliant on Rogers network services. If we identify any further service impacts, we will send out an additional, separate communications stream to highlight. Note, if you are not, you can follow the specific outage communications per the below: Interac eTransfers - https://status.central1.com/incidents/w01j815yzghg Wires - https://status.central1.com/incidents/p6ss84w89h1x if you have any further questions, please let us know.

MONITORING at 07/08/2022 06:06AM

We are continuing to monitor for any further issues.

MONITORING at 07/08/2022 05:38AM

Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - [email protected] - [email protected] - 1.888.889.7878

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