Outage in Central 1

INC149471- Possible 2-Step Verification SMS Delays

Resolved Minor
October 17, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

TeleSign is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 MemberDirect Retail (MDi/MDo) Central 1 Forge 2.0 Online Banking Central 1 MemberDirect Small Business (MDSB) Central 1 Forge Online Banking Central 1 Forge Mobile Central 1 Increased Authentication & Risk Engine (RSA) Central 1 Forge 2.0 Small Business Central 1 MemberDirect Mobile Banking (App, Web, Alerts, & SMS) Central 1 Forge Small Business Central 1 Critical/High Priority Incident Alert Central 1 Forge 2.0 Mobile

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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 10/17/2022 07:24PM

Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

TeleSign is investigating this incident and we will provide updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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