Check the stats and details of the latest Central 1 MemberDirect Mobile Banking (App, Web, Alerts, & SMS) outages and issues
Minor Resolved · about 1 month ago · lasted about 2 hours
Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. TeleSign is investigating this incident and we will provide updates as we receive them. Central 1 - [email protected] - 1.888.889.7878, option 2
Maintenance Resolved · 3 months ago · lasted 28 days
Please be advised, an incident was introduced with release 670 on August 24th. If a member does not have any existing Interac e-Transfer contacts, and tries to send an e-Transfer via Mobile App, then the Mobile App will return an error. This issue should only affect a small number of members; new members, members with new PANs that were not migrated via PAN Migration or PSD PAN Change, or members that have manually removed all their e-Transfer contacts. The work around is to add at least one e-Transfer recipient via Desktop. Central 1 is actively investigating a fix and will provide an update tomorrow, September 1 by 10 A.M. PT (1 P.M. ET). Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · 5 months ago · lasted 5 minutes
Please be advised that the nationwide Rogers Network outage from Friday is still affecting our vendors ability to deliver 2SV codes to Rogers customers. Customers with 2SV via SMS on a Rogers phone number may not be able to receive their 2SV code if challenged. If your customer setup an email as well as SMS, email will still function. If the customer does not have an email option, they may call their financial institution to have their 2SV reset so they can setup an email. Our vendor is working with Rogers to restore service. Central 1 - [email protected] - 1.888.889.7878, option 2
Major Resolved · 5 months ago · lasted 5 minutes
Please be advised that there is nationwide Rogers Network outage. Customers with 2SV via SMS on a Rogers phone number won't be able to receive their 2SV code if challenged. If your customer setup an email as well as SMS, that will still function. If the customer does not have an email option, they may call in to have their 2SV reset so they can setup an email. Central 1 - [email protected] - 1.888.889.7878, option 2
Major Resolved · 5 months ago · lasted about 4 hours
Alert! - Rogers Communications Network Outage
Good Morning, We are aware of a nationwide Rogers Wireless Network outage that is affecting many Rogers customers at this time. Please be aware that our Support line is working, and we are able to receive calls at this time, however we are at reduced capacity as we have some staff that cannot access the internet from their location. If you need urgent support, please contact us via phone at 888.889.7878 per routine process. if your matter is not critical, we ask that you communicate to us via email at this time to the appropriate support address (listed below) and we will engage in priority sequence. We will share updates throughout the day as we have them. Central 1 - [email protected] - [email protected] - 1.888.889.7878
Minor Resolved · 6 months ago · lasted about 1 hour
INC144594 - 2SV Partial Outage
Please note that we are currently experiencing an intermittent login issue with clients that have 2SV authentication where members are unable to receive the text message with the login codes. We are actively investigating and an update will be provided by or before 3:30 pm P.T. (6:30 pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
Minor Resolved · 6 months ago · lasted 41 minutes
Alert! - INC144594 - 2SV Partial Outage
Please note that we are currently experiencing an intermittent login issue with clients that have 2SV authentication where members may be unable to login after receiving a code. We are actively investigating and an update will be provided by or before 9:00 am P.T. ( 12:00 pm E.T.) Central 1 - [email protected] - 1.888.889.7878, option 2
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