Minor · 4 months ago · lasted 34 minutes
Please be advised that Digital Banking Core Release 691 is being rolled back due to a technical issue found post release. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Minor · 7 months ago · lasted about 3 hours
Please be advised that Android App users currently cannot access the mobile app and will see a pop-up message saying "Your connection is not secure. Certificate transparency failed". We are actively investigating and an update will be provided by or before 7:00 am P.T. (10:00 am E.T.) Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Minor · 8 months ago · lasted about 3 hours
Central 1 is aware that OAuth Login is currently down. Members will see a "HOST Timed Out" error. Please note that biometric login is unaffected on mobile app. Technical teams are investigating with high priority. We will provide an update by 2:30 pm PT (5:30 pm ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Maintenance · 8 months ago · lasted 6 days
An incident has been discovered in Digital Banking Core Release 682. When adding or editing the Interac Sender Profile in the Mobile App, the user may see an error when saving the change that says "This service is not available right now". The issue is intermittent and there is no impact to users who do not add or update their Interac Profile through the app. Workarounds are to close the app, re-open and try again; Or use Desktop/MobileWeb to update the Interac Profile. Central 1 is working on a new production release to correct this incident. We will provide an update on or before Monday January 16th, 12pm PT / 3pm ET. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Minor · 9 months ago · lasted about 3 hours
Please note we are currently experiencing issues with Credential Accounts on Desktop and Mobile App. Currently users will not be able to view their linked accounts or add new accounts. A ticket has been escalated to Aviso for review and Central 1 will provide an update by 10 a.m PT (1 p.m ET) on Friday, December 16. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Minor · 11 months ago · lasted about 2 hours
Central 1 has been informed by our 2 step verification service provider that they are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. TeleSign is investigating this incident and we will provide updates as we receive them. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
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