Outage in Chameleon

Chameleon experience published status

Resolved Minor
August 30, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating reports of published Chameleon experiences showing as unpublished/Inactive in the Chameleon dashboard. Will update when we have more information
Components affected
Chameleon Sidebar API
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/30/2023 01:15PM

Your live Experiences should now be correctly displayed with the Live label and should be running normally. As such we're marking this incident as resolved. The key impact, in addition to a currently live Experience displaying with the Draft label, is that any Tours / Microsurveys that would have started for the first time during this time period ending 5:45am PDT were kept from starting out of an abundance of caution by our backend -- thanks for being patient while we worked on and deployed this fix.

IDENTIFIED 8 months ago - at 08/30/2023 12:31PM

We've identified an issue that is causing the display of Experiences as [Inactive] in the dashboard and are testing a fix at the moment. Will update when the fix is live.

INVESTIGATING 8 months ago - at 08/30/2023 11:53AM

We're investigating reports of published Chameleon experiences showing as unpublished/Inactive in the Chameleon dashboard. Will update when we have more information

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