Outage in Chargebee

Elevated 500 Errors on API calls for some domains.

Resolved Minor

August 13, 2022 - Started over 3 years ago - Lasted about 17 hours
Official incident page

Incident Report

Chargebee is aware of, and investigating an issue which potentially impacts some domains on "api_connection_timeout" errors coming from API get and post calls. Some customers might see increased API error rates, further detail will be provided as more information becomes available.

Components affected

Chargebee API

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 08/14/2022 01:38AM

We have deployed a fix and our engineering team is currently monitoring the situation. We will keep you posted once we have resolved the issue

IDENTIFIED over 3 years ago - at 08/13/2022 08:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 08/13/2022 06:52PM

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