Outage in Chargebee

Elevated 500 Errors on API calls for some domains.

Resolved Minor
August 13, 2022 - Started almost 3 years ago - Lasted about 17 hours
Official incident page

Need to monitor Chargebee outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Chargebee, and never miss an outage again.
Start Free Trial

Outage Details

Chargebee is aware of, and investigating an issue which potentially impacts some domains on "api_connection_timeout" errors coming from API get and post calls. Some customers might see increased API error rates, further detail will be provided as more information becomes available.
Components affected
Chargebee API
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 08/14/2022 01:38AM

We have deployed a fix and our engineering team is currently monitoring the situation. We will keep you posted once we have resolved the issue

IDENTIFIED almost 3 years ago - at 08/13/2022 08:00PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 08/13/2022 06:52PM

Chargebee is aware of, and investigating an issue which potentially impacts some domains on "api_connection_timeout" errors coming from API get and post calls. Some customers might see increased API error rates, further detail will be provided as more information becomes available.

Latest Chargebee outages

HubSpot UI Issues - 7 days ago
Login Issues - 25 days ago
Atomic Pricing Service Degradation - about 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook