Service Interruption in the GoCardless Gateway

A recent change in our application led to failures in processing collect-invoice and sub-renewal requests via the GoCardless gateway. This was due to incomplete error handling, resulting in null pointer exceptions. We fixed this by addressing how we handle these errors, ensuring transactions can now fail gracefully. We apologize for any inconvenience this may have caused.

Note – The impact was very minimal, only a few transactions failed during the impacted timeframe. We have notified the impacted merchants of the next steps.

We discovered an issue, where Go-cardless customers are experiencing disruptions in their payment processes due to a technical error affecting collect-invoice and sub-renewal requests. Our team is actively investigating the issue and working on a resolution. Affected customers will be notified, and updates will be provided as we progress towards a solution. We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue promptly.