Is Chargebee Down?

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Chargebee Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
1
Incidents in the last 30 days
Reports in the last 12 hours
25
days since last incident

Resolved Major Avalara Taxation Issue

We are experiencing degraded service levels from Avalara for the Ava Tax for Sales product. (https://status.avalara.com) Who is impacted: Merchants who have configured "Ava Tax for Sales" and have selected to use this for one or more tax regions on the taxes page Impact: At this time, your customers may face issues in signing up if you use the Ava Tax service for tax calculation. Renewals, activations, document syncs will be retried automatically once the service is restored.

25 days ago

Resolved Minor Intermittent Errors

We are experiencing intermittent issues in the ReCaptcha functionality impacting a subset of customers affecting components and fields tokenization.

2 months ago

Resolved Minor Delayed Activity Logs

On February 25, 2022, between 21:35 to 22:56 UTC, we had a delay in processing activity logs for a few Customers in the US region, the delayed logs are being processed. This doesn’t impact any other Chargebee functionality.

3 months ago

Resolved Minor Payment Failures - Ideal and Sofort via Adyen Gateway

We are observing payment failures while using payment methods Ideal and Sofort via Adyen Gateway. We are working towards resolving the issue.

3 months ago

Resolved Minor Delay in Third-party sync

We are experiencing intermittent issues with our integration service, and we expect delays in sync with the direct third-party systems.

3 months ago

Chargebee Components Status

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Frequently Asked Questions

Is Chargebee down today?
Chargebee seems to be up and running. We've updated the status 1 minute ago.
I'm having issues with Chargebee, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Chargebee is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Chargebee has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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