Is Chargebee Down?
Chargebee Status is Operational
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Check the stats and details of the latest Chargebee outages and issues
Resolved Minor Elevated 500 Errors on API calls for some domains.
Chargebee is aware of, and investigating an issue which potentially impacts some domains on "api_connection_timeout" errors coming from API get and post calls. Some customers might see increased API error rates, further detail will be provided as more information becomes available.
Resolved Major Avalara Taxation Issue
We are experiencing degraded service levels from Avalara for the Ava Tax for Sales product. (https://status.avalara.com) Who is impacted: Merchants who have configured "Ava Tax for Sales" and have selected to use this for one or more tax regions on the taxes page Impact: At this time, your customers may face issues in signing up if you use the Ava Tax service for tax calculation. Renewals, activations, document syncs will be retried automatically once the service is restored.
Resolved Minor Intermittent Errors
We are experiencing intermittent issues in the ReCaptcha functionality impacting a subset of customers affecting components and fields tokenization.
Resolved Minor Delayed Activity Logs
On February 25, 2022, between 21:35 to 22:56 UTC, we had a delay in processing activity logs for a few Customers in the US region, the delayed logs are being processed. This doesn’t impact any other Chargebee functionality.
Resolved Minor Payment Failures - Ideal and Sofort via Adyen Gateway
We are observing payment failures while using payment methods Ideal and Sofort via Adyen Gateway. We are working towards resolving the issue.
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Frequently Asked Questions
- Is Chargebee down today?
- Chargebee seems to be up and running. We've updated the status 1 minute ago.
- I'm having issues with Chargebee, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when Chargebee is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Chargebee has issues.
- Why use IsDown?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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