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Outage in Chargebee

Clarification on recent customer communication regarding G2 certificate update

Resolved Minor
October 24, 2025 - Started 4 months ago - Lasted 40 minutes
Official incident page

Incident Report

We’re aware that Chargebee customers may have received a recent email from Chargebee (support@hey.chargebee.com) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee. Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible. There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems. We appreciate your understanding as we review this further.
Components affected
Chargebee Email

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/24/2025 04:17AM

This incident has been resolved.

MONITORING 4 months ago - at 10/24/2025 03:39AM

We’re aware that Chargebee customers may have received a recent email from Chargebee (support@hey.chargebee.com) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee.

Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible.

There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems.
We appreciate your understanding as we review this further.

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