Outage in Chargebee
Delays in Data Sync and Payment Statuses
Resolved MinorIncident Report
Summary AI Generated
Chargebee experienced background processing delays that caused payment status updates to be delayed and third-party integrations to sync more slowly, with webhooks being the primary affected component. The core platform functionality remained unaffected throughout the 29.3-hour incident. The issue was resolved with a deployed patch, followed by a monitoring period to ensure system stability.
We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations.
Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.
Components affected
Chargebee WebhookTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 04/10/2026 11:51AM
We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.
MONITORING
28 days ago - at 04/09/2026 04:37PM
We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.
MONITORING
28 days ago - at 04/09/2026 06:36AM
We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations.
Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.
Latest Chargebee outages
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Webhook Service Degradation - 3 months ago
Service Degradation: Location Validation Service Issues - 4 months ago
API Service Degradation - 5 months ago
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