Outage in Chargebee
Delays in Data Sync and Payment Statuses
Resolved MinorIncident Report
Summary AI Generated
Chargebee experienced background processing delays that caused payment status updates to be delayed and third-party integrations to sync more slowly, with webhooks being the primary affected component. The core platform functionality remained unaffected throughout the 29.3-hour incident. The issue was resolved with a deployed patch, followed by a monitoring period to ensure system stability.
We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations.
Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.
Components affected
Chargebee WebhookTrusted by 1000+ teams
Need to monitor Chargebee outages?
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.
Ready to take control?
Start Free Trial
No credit card required
Set up in 2 minutes
14-day free trial
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/10/2026 11:51AM
We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.
MONITORING
5 days ago - at 04/09/2026 04:37PM
We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.
MONITORING
6 days ago - at 04/09/2026 06:36AM
We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations.
Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.
Latest Chargebee outages
API Service Degradation - about 2 months ago
GoCardless API Disruption - about 2 months ago
Webhook Service Degradation - about 2 months ago
Service Degradation: Location Validation Service Issues - 3 months ago
API Service Degradation - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
