Outage in Chargebee
Email Service Degradation
Resolved MajorIncident Report
Summary AI Generated
Chargebee experienced a 3-hour email service degradation caused by issues with their email provider, resulting in delays to system notifications. The incident affected all email functionality, preventing timely delivery of automated notifications to users. The issue was resolved by working with the email provider to implement fixes and restore service, with all queued emails being reprocessed to ensure delayed messages were delivered.
We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
Components affected
Chargebee EmailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/12/2026 02:12AM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/12/2026 02:03AM
Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.
IDENTIFIED
about 1 month ago - at 06/12/2026 01:19AM
We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.
IDENTIFIED
about 1 month ago - at 06/12/2026 12:39AM
Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.
IDENTIFIED
about 1 month ago - at 06/12/2026 12:18AM
A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.
IDENTIFIED
about 1 month ago - at 06/11/2026 11:53PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 06/11/2026 11:30PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 06/11/2026 11:15PM
We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
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