Outage in Chargebee
Email Service Degradation
Resolved MajorIncident Report
Summary AI Generated
Chargebee experienced a 3-hour email service degradation caused by issues with their email provider, resulting in delays to system notifications. The incident affected all email functionality, preventing timely delivery of automated notifications to users. The issue was resolved by working with the email provider to implement fixes and restore service, with all queued emails being reprocessed to ensure delayed messages were delivered.
We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
Components affected
Chargebee EmailTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 06/12/2026 02:12AM
This incident has been resolved.
MONITORING
7 days ago - at 06/12/2026 02:03AM
Email service has been restored, and new notifications are now being delivered as expected. We will reprocess all queued emails to ensure that any messages delayed during this period are successfully delivered.
IDENTIFIED
7 days ago - at 06/12/2026 01:19AM
We are working with our email provider to expedite the resolution. We will provide another update as soon as notifications begin processing again.
IDENTIFIED
7 days ago - at 06/12/2026 12:39AM
Our team is following up with the email provider to expedite the restoration of notification services. We will keep you posted as we progress.
IDENTIFIED
7 days ago - at 06/12/2026 12:18AM
A fix has been implemented. We are coordinating with our email provider to activate these changes and fully restore notification services.
IDENTIFIED
7 days ago - at 06/11/2026 11:53PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 06/11/2026 11:30PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 06/11/2026 11:15PM
We are investigating an issue with our email provider that is causing delays in system notifications. Our team is working with the email provider to restore normal functionality. We will keep you posted as we progress.
Latest Chargebee outages
Degraded Performance: Outbound Email Notifications - 20 days ago
Intermittent API Failures - EU Region - 29 days ago
API Service Degradation - about 1 month ago
RevRec Login Issues - about 1 month ago
Intermittent API Request Timeouts - US Region - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
