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Outage in Chargebee

Application Login Issues

Resolved Minor
September 03, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Chargebee experienced login issues with the Admin Portal (app.chargebee.com) for approximately 1.1 hours, preventing users from signing in via email and password, while SSO remained unaffected. The Merchant Console was the impacted component. The issue was fixed and confirmed resolved after a brief monitoring period.

We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.
Components affected
Chargebee Merchant Console

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/03/2026 06:40PM

This incident has been resolved.

MONITORING 1 day ago - at 09/03/2026 06:10PM

The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.

INVESTIGATING 1 day ago - at 09/03/2026 05:36PM

We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.

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