Outage in Chargebee
Degraded Performance: Outbound Email Notifications
Resolved MinorIncident Report
Summary AI Generated
Chargebee experienced degraded performance with outbound email notifications due to an issue with their email provider, causing delays in system notifications for test sites only. Live production sites remained fully operational and unaffected throughout the incident. The email functionality for test environments was restored after 40 minutes of investigation and coordination with the email provider.
We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational.
We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 05/29/2026 12:18PM
We have restored outbound email functionality for test environments. This incident has been resolved.
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Live sites were not impacted during this service window.
IDENTIFIED
about 5 hours ago - at 05/29/2026 11:40AM
We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational.
We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.
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