Outage in Chargebee

Service Degradation: Location Validation Service Issues

Resolved Minor

January 08, 2026 - Started 23 days ago - Lasted 32 minutes
Official incident page

Incident Report

We are investigating an issue affecting merchants who have Location Validation enabled in their Chargebee settings. Impacted users may experience 5xx errors or failures when attempting to create subscriptions and perform other related API operations. We are working with our third-party provider to resolve this. We recommend temporarily disabling the Location Validation option in your Tax Configuration settings. --- Reference Guide - https://www.chargebee.com/docs/billing/2.0/taxes/eu-vat

Components affected

Chargebee API

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 01/08/2026 08:53PM

The errors have stopped, and services are currently operational. We are coordinating with our vendor on a permanent fix. If you continue to experience any issues, please reach out to support@chargebee.com.

IDENTIFIED 23 days ago - at 01/08/2026 08:21PM

We are investigating an issue affecting merchants who have Location Validation enabled in their Chargebee settings. Impacted users may experience 5xx errors or failures when attempting to create subscriptions and perform other related API operations. We are working with our third-party provider to resolve this.

We recommend temporarily disabling the Location Validation option in your Tax Configuration settings.
---
Reference Guide - https://www.chargebee.com/docs/billing/2.0/taxes/eu-vat

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