Outage in Chargebee
GoCardless API Disruption
Resolved MinorIncident Report
Summary AI Generated
A GoCardless API disruption caused elevated error rates for Chargebee transactions processed through GoCardless, with users experiencing blank screens when accessing the GoCardless Dashboard and API disruptions. GoCardless identified the root cause and implemented a fix, with services recovering normally. The incident was fully resolved after 48 minutes.
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoCardless. GoCardless has confirmed that some users are experiencing a blank screen when accessing the GoCardless Dashboard. There have also been reports of API disruptions.
More details here - https://www.gocardless-status.com/incidents/01KJ7YN58MXE8PKB2WRDB4HGYK
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/24/2026 03:21PM
This incident has been resolved.
MONITORING
2 months ago - at 02/24/2026 03:02PM
GoCardless have identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs is recovering at the moment.
INVESTIGATING
2 months ago - at 02/24/2026 02:36PM
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoCardless. GoCardless has confirmed that some users are experiencing a blank screen when accessing the GoCardless Dashboard. There have also been reports of API disruptions.
More details here - https://www.gocardless-status.com/incidents/01KJ7YN58MXE8PKB2WRDB4HGYK
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