Outage in Chargebee

GoCardless API Disruption

Resolved Minor

February 24, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

A GoCardless API disruption caused elevated error rates for Chargebee transactions processed through GoCardless, with users experiencing blank screens when accessing the GoCardless Dashboard and API disruptions. GoCardless identified the root cause and implemented a fix, with services recovering normally. The incident was fully resolved after 48 minutes.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoCardless. GoCardless has confirmed that some users are experiencing a blank screen when accessing the GoCardless Dashboard. There have also been reports of API disruptions. More details here - https://www.gocardless-status.com/incidents/01KJ7YN58MXE8PKB2WRDB4HGYK

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/24/2026 03:21PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/24/2026 03:02PM

GoCardless have identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs is recovering at the moment.

INVESTIGATING about 2 months ago - at 02/24/2026 02:36PM

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoCardless. GoCardless has confirmed that some users are experiencing a blank screen when accessing the GoCardless Dashboard. There have also been reports of API disruptions.

More details here - https://www.gocardless-status.com/incidents/01KJ7YN58MXE8PKB2WRDB4HGYK

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