Outage in Chargebee
API Service Degradation
Resolved MinorIncident Report
We are experiencing intermittent API timeouts in the US region due to an issue with our cloud service provider. We will share further updates as we make progress.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/10/2025 06:21AM
This incident has been resolved.
MONITORING
about 2 months ago - at 12/10/2025 06:14AM
Between 02:00 and 05:40 UTC, we experienced elevated error rates and increased latencies across all regions. During this period, customers may have encountered 5XX errors and slower response times when making API calls. The underlying issue has been resolved by AWS, and all services have fully recovered.
We will continue to monitor the platform to ensure ongoing stability.
IDENTIFIED
about 2 months ago - at 12/10/2025 04:08AM
We are experiencing intermittent API timeouts in the US region due to an issue with our cloud service provider. We will share further updates as we make progress.
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