Outage in Chargebee
API Service Degradation
Resolved MinorIncident Report
We experienced a brief interruption to our API service due to an internal server issue, and we are analysing the impact.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 12/03/2025 08:01PM
We have identified that the issue was due to the AWS platform, leading to increased API timeouts. AWS has confirmed that the services have fully recovered. We apologize for any inconvenience caused.
MONITORING
12 days ago - at 12/03/2025 07:33PM
API timeouts were observed in the US region during two intervals: 17:44–17:54 UTC and 18:00–18:02 UTC. The services have fully recovered, and we are continuing to monitor system reliability.
IDENTIFIED
12 days ago - at 12/03/2025 06:24PM
We experienced a brief interruption to our API service due to an internal server issue, and we are analysing the impact.
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