Number of Incidents
0 outages
Since last incident
211 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Charity Learning Consortium |.
Major · 7 months ago · lasted about 24 hours
Helpdesk Web Support Portal Unavailable.
Freshdesk the provider of our support portal is having issues, resulting in us temporarily being unable to access tickets or raise new enquires. The team still have access to the telephones but there may be a delay in any written responses.
Minor · started about 2 years ago
We are currently investigating this issue.
Minor · started about 2 years ago
Some users unable to authenticate.
The issue has been identified and a fix is being implemented.
Minor · started over 2 years ago
Platform users may have trouble loading learning or connecting to their platforms at this time. Our team is investigating and we'll follow up with more information as soon as we have it. We apologise for any disruption caused.
Minor · started almost 3 years ago
Vimeo's embedded video player is currently experiencing an outage which affects the playback of all videos on the Clear lessons platform.
Minor · started over 3 years ago
Automated Processing Suspended.
Over the past two weeks we have seen dramatic and unpredictable increases in load. Our network scales to handle increases in load, however the 'ramp up' has increased at such a high rate like many online service providers (such as Zoom, Netflix and many others) our network is hitting occasional bottlenecks. We have been working around the clock to ensure your service remains available. At this stage we have upgraded over 80% of our network and are currently making significant upgrades in transferring data within the network. Whilst this Storage-optimization process is running we have taken the action to temporarily reduce strain on the network during this maintenance. Once this has been completed they will be resumed. This will suspend Course Completions updating, New User credentials being generated and sent out until these are able to run. We anticipate this to be resolved shortly. Learning records will still be recorded and dashboards will update in the near future. We apprecia...
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