Outage in Charity Learning Consortium |

Used Memory Exception

Resolved Minor
January 07, 2021 - Started almost 5 years ago
Official incident page

Incident Report

Platform users may have trouble loading learning or connecting to their platforms at this time. Our team is investigating and we'll follow up with more information as soon as we have it. We apologise for any disruption caused.

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Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 01/07/2021 06:59PM

This incident has been resolved.

MONITORING almost 5 years ago - at 01/07/2021 05:08PM

We have amended the caching configuration to prevent this issue from occurring. We strongly believe this will resolve the issue faced by many users immediately. We will continue to monitor the situation and once confirmed we will arrange a permanent solution.

IDENTIFIED almost 5 years ago - at 01/07/2021 04:30PM

An issue has been identified due to high usage and cache maintenance being suspended over the festive period. We are working with AWS & our co-delivery partners to deploy a interim and long-term solution. We apologise for any disruption caused.

INVESTIGATING almost 5 years ago - at 01/07/2021 04:21PM

Platform users may have trouble loading learning or connecting to their platforms at this time. Our team is investigating and we'll follow up with more information as soon as we have it. We apologise for any disruption caused.

Latest Charity Learning Consortium | outages

Helpdesk Web Support Portal Unavailable. - over 2 years ago
Unknown issue affecting LMS - about 4 years ago
Some users unable to authenticate. - over 4 years ago
Vimeo player issues - about 5 years ago
Automated Processing Suspended. - over 5 years ago

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