Outage in Check Point Services

SMB scheduled monthly reports from SMP eu-1 will not sent automatically

Resolved Minor
November 01, 2022 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We have found a relation between recent VPN issues and scheduled reports. In some cases, generating a report can cause VPN issues similar to what is described in the SK: https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk180117 For gateways that have experienced VPN issues please follow the procedure in the sk. There are no monthly reports sent for Nov 1st since this morning. The report servers are currently down in SMP - Impacting only eu-1.spark-management.checkpoint.com. Report services will be resumed after testing and verification. After resuming the service, report generation can be triggered manually from SMP portal for gateways with public IP address - gateways view -> actions -> send monthly report. Another option for gateways running firmware R80.20.40+ - on plan/gateway -> Services -> Reports -> Change the date for the scheduled monthly report
Components affected
Check Point Services smbmgmtservice.checkpoint.com
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 11/01/2022 02:23PM

We have found a relation between recent VPN issues and scheduled reports.
In some cases, generating a report can cause VPN issues similar to what is described in the SK: https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk180117
For gateways that have experienced VPN issues please follow the procedure in the sk.

There are no monthly reports sent for Nov 1st since this morning.
The report servers are currently down in SMP - Impacting only eu-1.spark-management.checkpoint.com.
Report services will be resumed after testing and verification.

After resuming the service, report generation can be triggered manually from SMP portal for gateways with public IP address - gateways view -> actions -> send monthly report.
Another option for gateways running firmware R80.20.40+ - on plan/gateway -> Services -> Reports -> Change the date for the scheduled monthly report

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