Outage in Cherwell

Ivanti Neurons for MDM Service Outage - https://ap2.mobileiron.com/ - SRE-167544

Resolved Major
September 12, 2023 - Started over 1 year ago - Lasted 2 days
Official incident page

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Outage Details

Ivanti Neurons for MDM AP2 is experiencing an outage. Customers on the http://ap2.mobileiron.com environment may not be able to log into the web portals and device check-ins may be delayed. Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/14/2023 09:06AM

This incident has been resolved.

MONITORING over 1 year ago - at 09/12/2023 08:01AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/12/2023 05:05AM

We are currently investigating this issue.

MONITORING over 1 year ago - at 09/12/2023 04:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/12/2023 04:21AM

We are currently investigating this issue.

MONITORING over 1 year ago - at 09/12/2023 03:48AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 09/12/2023 02:41AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/12/2023 12:25AM

Ivanti Neurons for MDM AP2 is experiencing an outage.

Customers on the http://ap2.mobileiron.com environment may not be able to log into the web portals and device check-ins may be delayed.

Ivanti Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

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