Degraded web and mobile app performance due to server connectivity issues

We are pleased to inform you that we are closing this incident with the following important notes:

1. Platform Performance: Our platform's performance has returned to its normal levels since approximately 1:28 PM (Eastern Time). We've closely monitored the situation, and the intermittent connectivity errors that were affecting our services have now disappeared.

2. Ongoing Investigation: While the immediate issue has been resolved, we continue to work closely with the Azure Operations Support System (OSS) team to conduct a comprehensive root cause analysis. Our joint efforts aim to identify the underlying reasons for the incident.

3. Future Updates: As soon as we gather more information and insights from our collaboration with the Azure OSS team, we will provide a post-mortem update on this incident. This update will offer a detailed account of our investigation results and outline our plan of action to prevent a recurrence of this issue.

We sincerely apologize for any inconvenience or disruption this incident may have caused to our customers' operations. Our team is committed to ensuring the reliability and performance of our services, and we appreciate your patience and understanding throughout this process.

If you have any further questions or require additional information, please do not hesitate to reach out to us.

We wanted to provide you with an update on the recent server connectivity issues that were impacting our web and mobile app performance. Based on our observations, it appears that the server connectivity issues have been resolved, and our systems are now showing signs of stability.

However, we are still actively monitoring our systems to ensure that everything remains in good working order. We understand the importance of a comprehensive analysis to prevent future occurrences, and to that end, we are eagerly awaiting further information from the Microsoft Azure Operations Support System (OSS) team. We hope that their expertise will help us pinpoint the root cause of the issue, allowing us to take any necessary preventive measures going forward.

We appreciate your patience and understanding as we continue to work on this matter, and we will keep you updated as soon as we receive more information from the Microsoft Azure OSS team. If you have any questions or concerns in the meantime, please don't hesitate to reach out to us.

We are presently in the process of identifying the underlying reasons for the diminished performance of our web and mobile applications, which appears to be stemming from connectivity problems with our servers. Our initial examination has not uncovered any issues originating from our side. Consequently, we have initiated contact with our cloud hosting provider, Microsoft Azure, to collaborate with their Operations Support System (OSS) team in order to further investigate this matter.