Outage in Ciptex

Twilio SendGrid - Delays in Processing and Delivery of Email Messages

Resolved Minor
January 23, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Starting at 23:08 GMT on January 22, 2024, Twilio engineers began investigating an issue with our systems that is delaying processing and delivery of mail. Users may experience delays with processing and delivery of email messages sent through Twilio SendGrid. This does impact mail send. We will provide another update in one hour or as soon as more information becomes available.
Components affected
Ciptex NOC General Notifications
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/23/2024 05:16AM

Twilio engineers have monitored the fix and confirmed the issue with email message processing and delivery has been resolved. All services are now operating normally at this time.

IDENTIFIED 3 months ago - at 01/23/2024 12:20AM

Twilio engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/23/2024 12:19AM

Starting at 23:08 GMT on January 22, 2024, Twilio engineers began investigating an issue with our systems that is delaying processing and delivery of mail. Users may experience delays with processing and delivery of email messages sent through Twilio SendGrid. This does impact mail send. We will provide another update in one hour or as soon as more information becomes available.

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