Outage in ClassLink

Roster Server Internal Error

Resolved Minor
October 03, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports of an Internal Error in the Roster Server Console for a subset of school organizations. This is preventing ClassLink Tenant Administrators from accessing Roster Server console modules.
Components affected
ClassLink Roster Server

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Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 10/03/2022 02:16PM

A fix has been implemented to resolve the Internal Server error in the Roster Server admin console. The console should load now. The team is reviewing all school organizations impacted and will monitor the system throughout the day.

INVESTIGATING about 3 years ago - at 10/03/2022 01:02PM

We are currently investigating reports of an Internal Error in the Roster Server Console for a subset of school organizations. This is preventing ClassLink Tenant Administrators from accessing Roster Server console modules.

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