Outage in ClassLink

Chromebook Issue - version 109

Resolved Minor
January 18, 2023 - Started over 2 years ago - Lasted 9 days
Official incident page

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Outage Details

We've received a few reports from our customers regarding issues with ClassLink as the Google IDP for Chromebooks. It seems the latest Chromebook update is causing an issue with the IDP integration, causing crashes. At this point we recommend to refrain from installing the latest Chromebook update (v109). If possible, downgrade to the previous version. Thank you.
Components affected
ClassLink Google Integration
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/27/2023 09:34PM

We are marking this incident as closed. There is no official fix from Google at this moment, but Google will address the issue in a future release. Please refrain from installing v109 on 32-bit Chromebooks until the next update. We will continue to work with Google and provide the latest news to ClassLink Tenant Administrators from LaunchPad notifications. Thanks to everyone who assisted in sending crash reports to Google. Have a good weekend.

MONITORING over 2 years ago - at 01/24/2023 05:25PM

We continue to work with Google engineers to address this issue. All data we collected from our customers has been passed along to Google - progress has been made and a fix may be out soon. To summarize customer data reported to us, the v109 issue is only impacting 32-bit Chromebooks. 64-bit Chromebooks of the same make and model are not experiencing issues.

MONITORING over 2 years ago - at 01/19/2023 10:44PM

We reported earlier that the issue appeared to only impact Lenovo devices. We recently received reports of the v109 issue also impacting non-Lenovo devices. All devices experiencing the issue are 32-bit Chromebooks. 64-bit Chromebooks of the same make and model are not experiencing issues. We've also received news that rolling back the v109 update addresses the issue. We will continue to post updates when available. Thank you.

MONITORING over 2 years ago - at 01/19/2023 03:43PM

We continue to gather information from our customers. Currently, it appears the Chrome v109 issue is isolated to specific Lenovo Chromebook models, possibly only 32-bit models. We reached out to our contacts at Lenovo for some assistance. Any additional information regarding this issue will be posted as soon as available. Thank you for your patience.

MONITORING over 2 years ago - at 01/19/2023 02:12AM

We are unable to replicate the issue after updating our Chromebooks to match the version (109.0.5414.94) reported to us by our ClassLink Tenant Administrators. We're not sure if Google made a change on their end to address the issue but we're still waiting on confirmation from our Google contacts. We've followed up with all support cases submitted by our ClassLink Tenant Administrators for additional feedback. To be safe, please refrain from installing version 109 until further notice. Thank you for your patience.

MONITORING over 2 years ago - at 01/18/2023 11:40PM

We have reached out to our contacts at Google for further assistance.

MONITORING over 2 years ago - at 01/18/2023 11:27PM

We've received a few reports from our customers regarding issues with ClassLink as the Google IDP for Chromebooks. It seems the latest Chromebook update is causing an issue with the IDP integration, causing crashes. At this point we recommend to refrain from installing the latest Chromebook update (v109). If possible, downgrade to the previous version. Thank you.

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