Minor · 22 days ago · lasted 5 days
ChurnIQ is current with data from 18:30 CEST on 10th Sept 2023 and onwards. However, because of a possible glitch with a third party data ingestion tool, we will rerun the data ingestion from production database to reporting data warehouse from Friday (8th Sept) 12:00 to Sunday (10th Sept) 18:30. This may lead some updating of the churnIQ data in that time period. We hope to be able to finish by end of Monday (11th Sept) CEST time.
Minor · 22 days ago · lasted about 2 hours
We are aware of the fact that the data in ChurnIQ is not up to date and we are currently working to resolve that. You may expect some data delay due to an external vendor data ingestion delay. Latest data should be available by 10th September 9:55 PM CET.
Minor · started 4 months ago
We are encountering a degradation of service with regards to the Churn IQ dashboard. This issue has led to an interruption in the display of the reporting tables. Our team of engineers is actively investigating the matter, and we shall provide regular updates as the situation progresses.
Major · started 5 months ago
Adyen, the credit card processor behind Cleeng Merchant is reporting errors, see https://status.adyen.com/. Cleeng teams are currently investigating the exact impact for you and your subscribers.
Minor · started 5 months ago
We are encountering a degradation of service with regards to the Churn IQ dashboard. This issue has led to a delay in the display of data pertaining to the reporting metrics. Our team of engineers is actively investigating the matter, and we shall provide regular updates as the situation progresses.
Minor · started 6 months ago
We are currently experiencing a service degradation of the Churn IQ dashboard which is causing issues with displaying of the data in the reporting metrics. The problem is currently being investigated by our engineers and we will post continuous updates as the situation develops.
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