Outage in ClickSend

SMS Delays

Resolved Minor
September 01, 2022 - Started over 2 years ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
ClickSend SMS
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 09/02/2022 01:15AM

All messages are now sending, no messages have been lost. History and reporting will be restored shortly.

IDENTIFIED over 2 years ago - at 09/02/2022 12:57AM

A large queue of messages is now processing.

IDENTIFIED over 2 years ago - at 09/02/2022 12:14AM

We are continuing to work on a fix for this issue. The estimated resolution time is 30 minutes.

IDENTIFIED over 2 years ago - at 09/01/2022 11:51PM

ClickSend are working to resolve a major incident that is impacting our SMS gateway. We have identified the issue and a solution is being implemented, however we cannot give a precise ETA, though expect a resolution in the next few hours. During this time, no SMS or MMS messages will be sent or received. If you submit messages via our Dashboard, APIs or Email gateways they will be queued for delivery and visible in the dashboard.

IDENTIFIED over 2 years ago - at 09/01/2022 09:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 09/01/2022 06:58PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 09/01/2022 03:57PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 09/01/2022 03:57PM

We are currently investigating this issue.

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