Outage in Cloudinary

Elevated errors for moderation requests using the WebPurify Image Moderation add-on

Resolved Minor

December 05, 2022 - Started over 3 years ago - Lasted 1 day
Official incident page

Incident Report

We've identified elevated error rates for users of our WebPurify Image Moderation add-on, resulting in asset moderation failing, leaving assets' moderation status as "pending". Our team is investigating the cause of the issue now and we'll share further updates soon. In the meantime, if you need assets to be approved in order to complete a workflow, you can manually moderate assets to remove them from the "pending" state by using the API or Media Library.

Components affected

Cloudinary Third-Party - Add-ons

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 12/06/2022 10:43AM

This incident has been resolved, and no further errors were encountered during Monitoring

MONITORING over 3 years ago - at 12/05/2022 11:21AM

A fix has been implemented and we're continuing to monitor the results. New requests for moderation should succeed, and we're checking the status of previously-requested moderations now

IDENTIFIED over 3 years ago - at 12/05/2022 10:31AM

We've identified elevated error rates for users of our WebPurify Image Moderation add-on, resulting in asset moderation failing, leaving assets' moderation status as "pending". Our team is investigating the cause of the issue now and we'll share further updates soon.

In the meantime, if you need assets to be approved in order to complete a workflow, you can manually moderate assets to remove them from the "pending" state by using the API or Media Library.

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