Outage in Cloudinary

Elevated errors for moderation requests using the WebPurify Image Moderation add-on

Resolved Minor
December 05, 2022 - Started about 3 years ago - Lasted 1 day
Official incident page

Incident Report

We've identified elevated error rates for users of our WebPurify Image Moderation add-on, resulting in asset moderation failing, leaving assets' moderation status as "pending". Our team is investigating the cause of the issue now and we'll share further updates soon. In the meantime, if you need assets to be approved in order to complete a workflow, you can manually moderate assets to remove them from the "pending" state by using the API or Media Library.
Components affected
Cloudinary Third-Party - Add-ons

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 12/06/2022 10:43AM

This incident has been resolved, and no further errors were encountered during Monitoring

MONITORING about 3 years ago - at 12/05/2022 11:21AM

A fix has been implemented and we're continuing to monitor the results. New requests for moderation should succeed, and we're checking the status of previously-requested moderations now

IDENTIFIED about 3 years ago - at 12/05/2022 10:31AM

We've identified elevated error rates for users of our WebPurify Image Moderation add-on, resulting in asset moderation failing, leaving assets' moderation status as "pending". Our team is investigating the cause of the issue now and we'll share further updates soon.

In the meantime, if you need assets to be approved in order to complete a workflow, you can manually moderate assets to remove them from the "pending" state by using the API or Media Library.

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