Outage in Cloudinary
Media Library / asset visibility
Resolved MinorIncident Report
Summary AI Generated
**Cloudinary – Media Library Asset Visibility Issues** Starting around 12:30 UTC on August 13, 2026, some Cloudinary users experienced assets not appearing when browsing folders in the Media Library, though the assets remained accessible via search. The incident lasted approximately 11 minutes and affected Media Delivery. The issue was resolved after the team investigated and restored normal folder visibility.
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search.
Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
Components affected
Cloudinary Media DeliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 08/14/2026 05:45PM
This incident has been resolved.
MONITORING
29 days ago - at 08/13/2026 08:11PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
29 days ago - at 08/13/2026 07:10PM
We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution.
Asset delivery is not impacted. We will provide another update as soon as more information is available.
INVESTIGATING
29 days ago - at 08/13/2026 05:04PM
Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search.
Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
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