Outage in CM.com

Network Connectivity issues

Resolved Minor
October 19, 2022 - Started over 1 year ago - Lasted about 14 hours
Official incident page

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Outage Details

We are investigating loss of network connectivity. Customers might experience issues connecting to CM.com services. We will keep you up to date.
Components affected
CM.com SMS Gateway (gw.cmtelecom.com) CM.com Voice API Breda (NL) CM.com Mobile Order CM.com Wallet CM.com General Admission Ticketshop API CM.com Seated Ticketing Dashboard CM.com Customer Data Platform / CDP CM.com Campaigns CM.com Voice Campaigns CM.com Email Campaigns CM.com Address Book CM.com Pages CM.com Voice Analytics app
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/19/2022 11:55AM

All services running stable now for three hours, and there are no issues. We will continue to monitor carefully

MONITORING over 1 year ago - at 10/19/2022 08:10AM

Services have restored and we are monitoring the situation. Customers might still experience issues

INVESTIGATING over 1 year ago - at 10/19/2022 07:41AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/19/2022 07:38AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/19/2022 07:30AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/19/2022 07:29AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/19/2022 07:10AM

We are experiencing a loss of network connectivity again.Customers might experience issues connecting to CM.com services we are identifying the issue.

MONITORING over 1 year ago - at 10/19/2022 05:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 10/19/2022 02:36AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/19/2022 01:16AM

We are investigating loss of network connectivity. Customers might experience issues connecting to CM.com services. We will keep you up to date.

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