Outage in CM.com

Delays in Messaging processing - All channels

Resolved Minor
November 23, 2022 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with Messaging processing that leads to longer processing times than usual. Our engineers have fixed the issue, but there are still some residual delays across all channels. This impact both the delivery of messages and handling of the status reports.
Components affected
CM.com Facebook Messenger CM.com Twitter CM.com WhatsApp CM.com Viber CM.com Apple Business Chat CM.com Telegram CM.com SMS
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/23/2022 12:55PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/23/2022 11:12AM

All delays have resolved and we are processing traffic as usual. We are monitoring closely.

IDENTIFIED over 1 year ago - at 11/23/2022 10:56AM

We have identified an issue with Messaging processing that leads to longer processing times than usual. Our engineers have fixed the issue, but there are still some residual delays across all channels. This impact both the delivery of messages and handling of the status reports.

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