Number of Incidents
0 outages
Since last incident
137 days
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Minor · 5 months ago · lasted about 3 hours
Investigating user reports of being unable to access docs
We are currently investigating intermittent user reports of being unable to access docs.
Minor · 5 months ago · lasted about 7 hours
We are investigating some intermittent failures that are taking place within our underlying infrastructure. We hope to have this resolved soon but do not currently have an ETA.
Minor · 6 months ago · lasted about 2 hours
Periodic automations are currently delayed
Automations scheduled to be periodically run are currently not executing on time. This is causing delays for automations that are setup based on document row triggers and pack / table syncs. We are investigating and hope for it to be resolved soon.
Major · 7 months ago · lasted about 4 hours
Partial outage of pack requests from clients
We are aware of an issue that is causing some pack requests to fail when they are initiated from clients. We currently believe this may be an issue within HTTP/2 handling on AWS's CloudFront and we are working with AWS support to try to resolve the issue. We do not currently have a ETA for the issue to be resolved. A workaround for impacted documents can be to reload the document after a few minutes. Pack request results may then appear within the document.
Minor · 8 months ago · lasted about 6 hours
Date time picker within docs is not working properly on Chrome 110
Chrome 110 was released yesterday. There is a change of behavior in Chrome 110 that is causing our date time picker to not reliably work. This is impacting Chrome users as they upgrade their installation of Chrome. We are presently working on fixing the issue and hope to soon have a fix in place to allow the picker to work properly on Chrome 110.
Major · about 1 year ago · lasted about 1 hour
Attachment and image processing delays
We are currently experiencing an outage with a dependent service to scan attachments and images for viruses (scanii). This outage is causing a delay to process images and attachments into the doc. Any uploaded image and attachment has been stored on our servers successfully but we are experiencing a delay with processing the attachments and images to deem them as safe to provide to other collaborators of your document. We are monitoring the situation and hope to have a resolution shortly.
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