Outage in CodeTwo

[North Central US] Email delivery delays

Resolved Minor
April 04, 2024 - Started 29 days ago - Lasted 25 minutes
Official incident page

Need to monitor CodeTwo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CodeTwo, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating this issue. Some emails sent from users in this region might be delayed because of Microsoft Azure issues (degraded performance of Azure scaling capabilities and Exchange Online Protection availability issues). Email signatures are added correctly. We're currently forcing failover services and investigating the problem with Microsoft.
Components affected
CodeTwo Mail flow
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/04/2024 02:41PM

All services are fully operational now. We will keep actively monitoring this region to make sure everything runs smoothly. We'll provide more info about the incident later when we discuss the problem with Microsoft. If you have any questions, please reach out to CodeTwo Support directly. Please accept our apologies for this problem - we're upset as well :( We'll do our best to make sure we can avoid similar issues in the future.

IDENTIFIED 29 days ago - at 04/04/2024 02:34PM

Failover services are also affected by degraded performance of Azure services in North Central US, yet we see that switching to these failover services helped to decrease email processing times. It looks like the email queues for end-users in this region should be gone soon. All signatures are added correctly. All other services are healthy.

IDENTIFIED 29 days ago - at 04/04/2024 02:18PM

We are currently investigating this issue. Some emails sent from users in this region might be delayed because of Microsoft Azure issues (degraded performance of Azure scaling capabilities and Exchange Online Protection availability issues). Email signatures are added correctly. We're currently forcing failover services and investigating the problem with Microsoft.

The easiest way to monitor CodeTwo and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime