Resolved CAD funding and Withdrawals delayed
CAD funding and withdrawals are partially degraded due to technical issues with a partner. All transfers are being manually processed. Both our partner and our technical team are working hard on resolving this. Expect delays for a minimum of 10 hour for CAD funding and withdrawals. Crypto withdrawals may also be delayed. All user funds are safe and secure. Next update in approx. 3 hours.
Resolved ETH Network Congestion
Coinberry is currently investigating congestion in the ETH network. Both the web and mobile apps are affected. Our I.T. department is aware and currently investigating. We are confident this is not a security matter and your account and funds are safe. This is affecting only users attempting to withdraw ETH. All other services are running normally. We recommend waiting for a few hours or an update before making an ETH withdrawal or funding your account with ETH. Please be patient as our team investigates the network congestion and works to restore services. We will post an update in 1-2 hours.
Resolved ETH Funding Delays
ETH funding is delayed while we work on a technical issue. Some members funding with ETH will experience transaction delays. Our I.T. department has identified the issue and our team is currently working on a solution. This is not a security matter and your account and funds are safe. Please be patient as our team works to restore our ETH funding transaction times.
Resolved ETH Funding Delays
ETH funding transactions may take longer to arrive. Only some of our members who are funding with ETH are affected. Our I.T. department has identified the issue and is currently working on the solution. We can confirm this is not a security matter and your account and funds are safe. ETH withdrawals and all other funding methods are working normally. Please be patient as our team works to restore our ETH funding transaction times. We will post an update in 1 hour.
Resolved BTC Network Congestion, Withdrawal Delays
BTC withdrawal orders are delayed due to extreme trading volume causing congestion on the network. Withdrawal orders will be processed in the order they were placed. An update will be posted in 3 hours.
Resolved Blocked Customer Service Tickets
Some replies to our customer service tickets were unintentionally blocked by a security update implemented on March 4. All of our members currently waiting for replies to customer service emails are affected and should expect an extended wait time for case resolution. Our I.T. department has identified and resolved the issue. All customer service replies are coming into our system normally now. This is not a security matter and your account and funds are safe. If your case is urgent, please re-submit it. Please be patient as our team works through several days of support tickets. We will post a daily update.
Resolved App-based Email Delivery
We are currently investigating an issue with a third-party email provider affecting both the mobile and desktop apps. Email verification for new signups, phone verification during onboarding, as well as password reset emails are not being delivered. Our I.T. department is aware, and our team is working on the solution. This is not a security matter and your account and funds are safe. Please be patient as our team works to restore services. We will post an update in 15 minutes.
Resolved Ongoing Ethereum Network Congestion
Due to the ongoing congestion of the Ethereum network, ETH deposits and withdrawals will be delayed. Once the network congestion is relieved we will provide an update. No other currencies are affected.
Resolved ETH Node Outage
We have temporarily disabled ETH funding and withdrawals while we investigate an issue with our ETH node. Updates to follow.
Resolved ETH Deposit Delays
Our developers have identified the issue for the delays in processing ETH deposits. Our ETH node got out of sync, the issue has been identified and a fix is being implemented.
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