Outage in ConnectWise

Monitoring the Workaround - [CW SSO] [New User Creation only Successful with Local Login]

Resolved Minor
May 12, 2023 - Started 12 months ago - Lasted 3 days

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Outage Details

The report of [SSO / User Management not allowing new users to be created with External Authentication provider selected] has been identified and a resolution is in progress. New users can successfully be created with Local Login and after creation can be changed to External Auth. To follow the Issue Ticket find "ISSUE-86" on the known issues board in ConnectWise Home.
Components affected
ConnectWise SSO
Latest Updates ( sorted recent to last )
12 months ago - at 05/12/2023 08:50PM

The report of [SSO / User Management not allowing new users to be created with External Authentication provider selected] has been identified and a resolution is in progress. New users can successfully be created with Local Login and after creation can be changed to External Auth. To follow the Issue Ticket find "ISSUE-86" on the known issues board in ConnectWise Home.

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