Outage in ConnectWise

Investigating - EU Asio platform DNS issue resulting in intermittent login issues

Resolved Minor
March 21, 2024 - Started about 1 month ago - Lasted about 2 hours

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Outage Details

We are experiencing a possible issue with DNS that appears to be causing page loading or login issues following an infrastructure update on the EU Asio platform. Some partners are able to log in by navigating to euplatform.connectwise.com directly instead of launching from ConnectWise Home. We will follow up with more information soon.
Components affected
ConnectWise RMM™ ConnectWise Asio (ITS Portal)
Latest Updates ( sorted recent to last )
about 1 month ago - at 03/21/2024 12:48PM

We are experiencing a possible issue with DNS that appears to be causing page loading or login issues following an infrastructure update on the EU Asio platform. Some partners are able to log in by navigating to euplatform.connectwise.com directly instead of launching from ConnectWise Home. We will follow up with more information soon.

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