Outage in Constant Contact

v3 API requests and portal returning errors

Resolved Major
November 21, 2023 - Started 6 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We are experiencing an issue which is causing most requests made via our V3 API to result in a '500 Internal Server Error' response. Additionally, most attempts to access the 'My Applications' page within the V3 Developer Portal are also resulting in an error ("You've encountered an error! Sorry about that. Please try again in a few minutes.").
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/22/2023 03:27PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 11/21/2023 11:04PM

We are experiencing an issue which is causing most requests made via our V3 API to result in a '500 Internal Server Error' response. Additionally, most attempts to access the 'My Applications' page within the V3 Developer Portal are also resulting in an error ("You've encountered an error! Sorry about that. Please try again in a few minutes.").

Latest Constant Contact outages

Event Creation - 6 days ago
Support Notification - 18 days ago

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