Outage in CoSchedule

Facebook Authentication

Resolved Minor
February 14, 2024 - Started 3 months ago - Lasted 2 days
Official incident page

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Outage Details

We’re experiencing difficulties authenticating to newly created Facebook pages due to a recent unpublished change to Facebook’s API. This may prevent some accounts from authenticating properly. Rest assured, our team is actively working to resolve this issue. We apologize for any inconvenience this may cause and appreciate your patience as we restore full functionality. Thank you for your understanding!
Components affected
CoSchedule Social Publishing
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/16/2024 09:06PM

Facebook's API currently requires full access to be set in New Pages Experience. If you only have access to a Facebook page through Meta Business Suite you'll need access in the New Pages Experience before you're able to connect the page with CoSchedule. Here is a link to the instructions: https://coschedule.com/support/social-media/social-networks/facebook-page#trouble

IDENTIFIED 3 months ago - at 02/15/2024 11:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 02/14/2024 08:15PM

We’re experiencing difficulties authenticating to newly created Facebook pages due to a recent unpublished change to Facebook’s API. This may prevent some accounts from authenticating properly. Rest assured, our team is actively working to resolve this issue. We apologize for any inconvenience this may cause and appreciate your patience as we restore full functionality. Thank you for your understanding!

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