Provider outage affecting inbound and outbound account transfers

This incident has been resolved.

Our provider has resolved the issue affecting the processing of account transfers through the faster payments scheme.

Inbound account transfers should now be successful.

The backlog of delayed outbound account transfers is now being processed.

We will continue to monitor the situation and apologise for any inconvenience caused.

Our provider continues to work to resolve the issue affecting the processing of account transfers through the faster payments scheme as soon as possible.

We apologise for any inconvenience caused.

Our provider has identified the issue affecting the processing of account transfers through the faster payments scheme, and is continuing to work to resolve this as soon as possible.

We apologise for any inconvenience caused.

One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme.

Inbound transfers will not be received, and will be returned back to the account sending them.

You will still be able to initiate outbound account transfers from the Countingup app, however these are currently being delayed and will not reach their destination until the issue is resolved.

We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.