Outage in Countingup

Provider outage

Resolved Major
January 23, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are aware that a number of customers are currently experiencing difficulties accessing their accounts. Please be assured that we are investigating the issue as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/24/2024 01:53AM

Access to accounts has now been restored for all impacted customers. We apologise for any inconvenience caused.

Please contact our customer support team if you experience any further issues.

IDENTIFIED 3 months ago - at 01/24/2024 12:14AM

We have identified the issue preventing some customers from accessing their accounts. Please be assured that we are now working to resolve this as quickly as possible.

INVESTIGATING 3 months ago - at 01/23/2024 10:37PM

We are aware that a number of customers are currently experiencing difficulties accessing their accounts. Please be assured that we are investigating the issue as quickly as possible.

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