Outage in Cradlepoint

NetCloud Perimeter Service Degradation

Resolved Minor
November 19, 2021 - Started over 2 years ago - Lasted 4 months
Official incident page

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Outage Details

We are currently having a service degradation with NetCloud Perimeter and causing a slow response time for processing client status updates. We are actively working on this issue and apologize for the inconvenience.
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 11/20/2021 02:44AM

We have been able to process several requests but the client reconnects may still be delayed.

IDENTIFIED over 2 years ago - at 11/20/2021 12:26AM

We are continuing to work on a fix.

IDENTIFIED over 2 years ago - at 11/19/2021 11:25PM

The team is still working to address the issue.

IDENTIFIED over 2 years ago - at 11/19/2021 09:16PM

We are continuing to work on the fix to help improve processing of client update requests.

IDENTIFIED over 2 years ago - at 11/19/2021 08:13PM

The issue we are facing is getting client records updated in the database. The processing is very slow and is impacting the client's ability to update records. The team is working on several fronts to get this fully resolved as quickly as possible.

IDENTIFIED over 2 years ago - at 11/19/2021 07:08PM

The team has been continuing to work on expediting the client request processes. We apologize for the inconvenience.

IDENTIFIED over 2 years ago - at 11/19/2021 06:25PM

We are seeing client requests get processed but it is still slow to process and client requests may be delayed.

IDENTIFIED over 2 years ago - at 11/19/2021 05:09PM

Requests for client updates are still getting delayed. We are working on a fix and will update as soon as possible.

IDENTIFIED over 2 years ago - at 11/19/2021 04:14PM

We are continuing to work on getting the system back to normal function. Clients attempting to connect may be delayed.

INVESTIGATING over 2 years ago - at 11/19/2021 03:30PM

We are working to resolve the issue. New clients attempting to connect to the network may be delayed. We apologize for the inconvenience.

INVESTIGATING over 2 years ago - at 11/19/2021 02:43PM

We are currently having a service degradation with NetCloud Perimeter and causing a slow response time for processing client status updates. We are actively working on this issue and apologize for the inconvenience.

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