Outage in Cronofy

Increased error rates

Resolved Major
August 21, 2023 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re investigating an increased error rate in all data centers; the error rate has returned to normal but we’re investigating any side affects.
Components affected
Cronofy API
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/21/2023 10:13AM

A change deployed at 09:08UTC introduced a bug that lead to an internal component being overwhelmed and dropping API requests. Our alerting spotted this and we rolled back, completing at 09:19UTC.

We will be conducting a post-mortem to understand why this wasn’t caught before release and to improve our QA processes.

INVESTIGATING 9 months ago - at 08/21/2023 09:31AM

We’re investigating an increased error rate in all data centers; the error rate has returned to normal but we’re investigating any side affects.

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