Outage in CrossEngage

Data Processing Delay

Resolved Minor
April 15, 2024 - Started 17 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We detected a delay in our data processing which effects segmentation and user profiles in the UI. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected. We are working full force to resolve this topic and will post an update as soon as more information becomes available. Your CrossEngage Team
Components affected
CrossEngage Segmentation CrossEngage Audience campaign dispatch CrossEngage Realtime campaign dispatch CrossEngage Stories Dispatch
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/15/2024 11:24PM

This incident has been resolved.

Your CrossEngage team

MONITORING 16 days ago - at 04/15/2024 09:20PM

Since improvements have been implemented we see all previously effected services working again. Some delays might still occur but will be resolved soon.

We will keep monitoring in the coming hours.

Our apologies for the inconvenience this might have caused.

Your CrossEngage Team.

MONITORING 17 days ago - at 04/15/2024 07:07PM

The issue has been identified and a fix is being implemented.

Your CrossEngage Team

INVESTIGATING 17 days ago - at 04/15/2024 06:13PM

We are currently experiencing degraded platform performance connected to segmentation. In order to implement measures to solve it we have paused message dispatching.

Our engineers are currently working on this. We will publish an update as soon as campaign execution resumes.

Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

INVESTIGATING 17 days ago - at 04/15/2024 05:33PM

We detected a delay in our data processing which effects segmentation and user profiles in the UI. All data is being queued and will be processed as soon as the delay has been resolved. All other services are unaffected.

We are working full force to resolve this topic and will post an update as soon as more information becomes available.

Your CrossEngage Team

Latest CrossEngage outages

Data Processing Delay - about 21 hours ago
Data Processing Delay - 1 day ago
Log in interrupted - 8 days ago
Degraded Performance in Realtime Dispatching - 30 days ago
Data Processing Delay - about 2 months ago

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