Decision Manager - Device Fingerprint Issue

The issue affecting the Decision Manager - Device Fingerprinting has now been resolved and this is the final update.

Start: 06/12/2022 12:55 PM GMT
End: 06/12/2022 15:17 PM GMT

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000511185

Our Partner had performed migration step to help alleviate error. We are continue monitoring until the issue is resolved.

Impact: Users may still see intermittent issues where the Device Fingerprint may not be present for a the transaction

Start: 06/12/2022 12:55 PM GMT
End: 06/12/2022 14:45 PM GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000511185

We have identified an issue that is currently affecting Decision Manager - Device Fingerprinting

We have engaged with our partner that has identified the issue and are working urgently to mitigate the issue, and we appreciate your patience.

Impact: Users will see no device fingerprint being returned for Decision Manager and Account Takeover Services

Start: 06/12/2022 12:55 PM GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000511185

Errors have dropped we are continuing to investigate and monitoring the issue

Impact: Users will see no device fingerprint being returned for Decision Manager and Account Takeover Services

Start: 06/12/2022 12:55 PM GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: 000511185

Cybersource is aware of an issue that is currently affecting the Decision Manager - Device Fingerprinting

We are investigating the cause and working urgently to resolve the issue.

Start: 06/12/2022 12:55 PM GMT

Next Update: The next update will be sent as soon as further information becomes available or system changes occur.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center