Outage in Cybersource
Payment Gateway Service Disruption
Resolved MinorIncident Report
Cybersource became aware of an issue that may have affected some transaction processing.
The issue is now mitigated, and we are investigating the cause as we continue with monitoring.
Impact: Some VPC merchants may see their settlements go to a “Cancelled" status.
Reported Start Time: 22 October 2025 at 03:37 GMT
Mitigated Time: 22 October 2025 at 17:14 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22521659
Components affected
Cybersource Visa Platform Connect (VPC) GatewaysTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/22/2025 11:48PM
The issue affecting VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 03:37 GMT on 22 October 2025
Reported End Time: 18:31 GMT on 22 October 2025
Impact: Customers are now able to use VPC as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22521659
MONITORING
6 months ago - at 10/22/2025 06:53PM
Cybersource became aware of an issue that may have affected some transaction processing.
The issue is now mitigated, and we are investigating the cause as we continue with monitoring.
Impact: Some VPC merchants may see their settlements go to a “Cancelled" status.
Reported Start Time: 22 October 2025 at 03:37 GMT
Mitigated Time: 22 October 2025 at 17:14 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC22521659
Latest Cybersource outages
Payer Authentication Setup Issue - 1 day ago
Acceptance Devices: Service Disruption - 1 day ago
Chase Paymentech Settlement/Batching Disruption - 5 days ago
Omnipay Service Disruption - 6 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
