Payment Gateway Service Disruption

The issue affecting VPC has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 03:37 GMT on 22 October 2025
Reported End Time: 18:31 GMT on 22 October 2025

Impact: Customers are now able to use VPC as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22521659

Cybersource became aware of an issue that may have affected some transaction processing.

The issue is now mitigated, and we are investigating the cause as we continue with monitoring.

Impact: Some VPC merchants may see their settlements go to a “Cancelled" status.

Reported Start Time: 22 October 2025 at 03:37 GMT

Mitigated Time: 22 October 2025 at 17:14 GMT

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22521659