Payment Service Disruption

The issue affecting Paypal payment services has now been fully resolved. There were no issues identified within the Cybersource network.

Reported Start Time:15:09 GMT 16 October 2025
Reported End Time:16:26 GMT 16 October 2025

Impact: Customers are now able to use Paypal Payment services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC22442819

The issue affecting Paypal Payment services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Paypal Payment service as normal.

Reported Start Time:15:09 GMT 16 October 2025
Reported End Time:16:26 GMT 16 October 2025

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22442819

Cybersource is aware of an issue that may be currently affecting Paypal Payment services. No issues have been identified within the Cybersource network.

We are continuing to investigate.

Impact: Users may experience latency or performance issues with one or more of the Payment Services. This may delay the processing of transactions.

Reported Start Time: 15:09 GMT 16 October 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC22442819