Service Disruption

The issue affecting Payment Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 15 April 2024 08:12 GMT
Reported End Time: 15 April 2024 08:35 GMT

Impact: Customers are now able to use Payment Service as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18094243

The issue affecting Payment Services is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Payment Services as normal

Reported Start Time: 15 April 2024 08:12 GMT
Reported End Time: 15 April 2024 08:35 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC18094243

Cybersource was aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.”