Is Cybersource Down?

Cybersource status is a minor outage

Started 2 days ago

Latest Cybersource Outages

Check the stats and details of the latest Cybersource outages and issues

8 Outages in the last 7 days
14 Outages in the last 30 days
2 Days since last incident

Minor · started 2 days ago

EBC Portfolio Management Issue

We have identified an issue that is currently affecting EBC Portfolio Management. We are working urgently to mitigate the issue, and we appreciate your patience. Impact: We are experiencing an issue with some Resellers ability to take MIDs to Live status. If your request is urgent, please contact merchant support. We are working to remedy this issue, so if your request can wait, this should be fixed in the next couple of days, if not sooner. For ways to contact merchant support, visit support.cybersource.com. Start: Dec 1, 2022 18:28 GMT Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support ...

Minor · started 3 days ago

Intermittent timeouts for India Payer Authentication Issue

Cybersource is aware of an issue that is currently affecting the Intermittent timeouts for India Payer Authentication We are investigating the cause and working urgently to resolve the issue. Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Minor Resolved · 3 days ago · lasted about 1 hour

Batch Upload Issue

We have identified an issue that is currently affecting transactions submitted via Batch Upload. We are working urgently to mitigate the issue, and we appreciate your patience. Impact: Users will see their batches uploaded earlier in a validated status. We are working to process these files. Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: 000505252

Minor Resolved · 4 days ago · lasted about 2 hours

Payer Authentication Rupay Issue

We are currently investigating this issue.

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Minor Resolved · 5 days ago · lasted about 1 hour

Transaction Processing on Rupay Issue

Cybersource is aware of an issue that is currently affecting the Transaction processing on Rupay. We are investigating the cause and working urgently to resolve the issue. Impact: Users will see "We encountered a problem with Rupay processor: Issuer not available". Start: 30/11/2022 08:52am GMT. Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC15037312

Minor Resolved · 5 days ago · lasted about 5 hours

Payer Authentication Enrollment Issue

Cybersource is aware of an issue that is currently affecting the Master Card Payer Authentication Enrollment. We are investigating the cause and working urgently to resolve the issue. [If we have enough details/information at the time of the posting/update.] ?> Impact: Users will see Error Processing Message Request with Directory Server [If we know the start date/time and have confidence in it, please add.] ?> Start: 2022-11-30 8:24 AM GMT Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC15036884

Minor Resolved · 6 days ago · lasted about 2 hours

Payer Authentication timeouts Issue IDC

Cybersource is aware of an issue that is currently affecting the Payer Authentication Service in IDC. We are investigating the cause and working urgently to resolve the issue. Impact: Users will see "Error encountered while processing Cardinal cmpi_lookup request." Start: 14:21pm GMT Next Update: The next update will be sent as soon as further information becomes available or system changes occur. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Incident #:

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Frequently Asked Questions

Is Cybersource down right now? What is Cybersource current status?
Cybersource seems to be having an outage. Check more details on the top of the page.
Was Cybersource down today?
Cybersource seems to be having problems. You can check the incident details on the top of the page. In the last 24 hours there has 0 outages.
I'm having issues with Cybersource, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
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