Is Cybersource Down?
Cybersource status is operational
Stats for Cybersource official incidents in the last 30 days
Number of Incidents
2 outages
Since last incident
21 days
Users reports for Cybersource in the last 12 hours
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Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Cybersource.
Monitor and keep track of Cybersource's current and past outages
Minor · 21 days ago · lasted about 23 hours
Cybersource is aware of an issue that is currently affecting Business Center Reports. A small subset of transactions batched from our Auburn Datacenter may not have the correct status within the Cybersource Business Center. Please note that only the displayed status is the issue - there is no impact to the actual batching and funding of these transactions. Impact: For the small subset of transactions, this issue will impact: • Merchant Reconciliation using the daily / monthly reports – as these transactions may be omitted. When the data is resolved the reports will be rerun. • Transaction lookup requests on the impacted transactions. • Status of the transaction within the Cybersource Business Center. • Follow On Credits within the Cybersource Business Center may not be available, since the status hasn't been updated. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 04:28 GMT on 30 August 2023 Next Update: Wi...
Minor · 22 days ago · lasted about 2 hours
Cybersource is aware of the issue that was affecting the Payer Authentication Services which is now mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Services as normal. Reported Start Time: 18:30 GMT on 8/31/2023 Reported End Time: 18:50 GMT on 8/31/2023 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC16712536
Minor · about 1 month ago · lasted about 7 hours
Payer Authentication Validation Issue - India
Visa is aware of an issue that affected Payer Authentication Validation requests in India. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 05:30 GMT on 08/22/2023 Reported End Time: 08:20 GMT on 8/22/2023 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC16620499
Minor · about 1 month ago · lasted about 1 hour
Payer Authentication Validate Single ACS India Datacenter Issue
We are aware of an issue impacting AXIS bank Payer Authentication transactions returning with error: "We encountered a Payer Authentication problem: PARes signature digest value mismatch. PARes message has been modified" impacting the India Datacenter only. Impact: Users performing Payer Authentication Validation transactions through AXIS bank. Reported Start Time: 20:23 GMT on 08/19/2023 Next Update: When status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC16607159
Minor · about 1 month ago · lasted about 3 hours
Business Center Invoicing Issue
Cybersource is aware of an issue that is currently affecting Business Center invoicing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with creating or viewing invoices. Reported Start Time: 21:48 GMT on 8/18/2023 Next Update: Within 30 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
Minor · about 1 month ago · lasted about 3 hours
One Time Password during Payer Authentication Issues
Cybersource is aware of an intermittent issue affecting consumer authentication (3DS) transactions and users may have experienced downgraded performance when attempting to complete authentication. We are in touch with the ecosystem partner who is experiencing the issue. They have implemented a fix and we are monitoring closely to ensure the issue is resolved. Impact: Customers may not have received a One Time Password during the 3DS authentication process causing the corresponding Payer Authentication Validate transaction result to appear abandoned. Reported Start Time: 15:30 GMT on 18 August 2023 Reported End Time: 15:38 GMT on 18 August 2023 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC16601582
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