Account Updater Batch Processing Delays in Sandbox Environment

The issue affecting Account Updater Batch Processing in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 6 July 2025
Reported End Time: 10 July 2025 at 16:30 GMT

Impact: Customers are now able to use Account Updater Batch Processing in our Sandbox/Testing Environment as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:INC21291282

The issue affecting Account Updater Batch Processing in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and merchants are now able to use Account Updater Batch Processing services as normal.

Reported Start Time: 6 July 2025
Reported End Time: 10 July 2025 at 16:30 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD

Cybersource is aware of an issue that is currently affecting Account Updater Batch Processing in our Sandbox/Testing Environment.

We continue to investigate the cause and appreciate your patience as we work urgently to resolve the situation.

Impact: Merchants may experience batch processing delays after submitting an Account Updater Batch in Sandbox.

Reported Start Time: 6 July 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

We are continuing to investigate this issue.

Cybersource is aware of an issue that is currently affecting Account Updater Batch Processing in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience batch processing delays after submitting an Account Updater Batch in Sandbox.

Reported Start Time: 6 July 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD