Outage in Cybersource

Account Updater Batch Processing Delays in Sandbox Environment

Minor
July 10, 2025 - Started about 16 hours ago
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting Account Updater Batch Processing in our Sandbox/Testing Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience batch processing delays after submitting an Account Updater Batch in Sandbox. Reported Start Time: 6 July 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 07/10/2025 06:35PM

The issue affecting Account Updater Batch Processing in our Sandbox/Testing Environment is mitigated. We are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated, and merchants are now able to use Account Updater Batch Processing services as normal.

Reported Start Time: 6 July 2025
Reported End Time: 10 July 2025 at 16:30 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #:TBD

INVESTIGATING about 15 hours ago - at 07/10/2025 04:56PM

Cybersource is aware of an issue that is currently affecting Account Updater Batch Processing in our Sandbox/Testing Environment.

We continue to investigate the cause and appreciate your patience as we work urgently to resolve the situation.

Impact: Merchants may experience batch processing delays after submitting an Account Updater Batch in Sandbox.

Reported Start Time: 6 July 2025

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

INVESTIGATING about 16 hours ago - at 07/10/2025 03:41PM

We are continuing to investigate this issue.

INVESTIGATING about 16 hours ago - at 07/10/2025 03:39PM

Cybersource is aware of an issue that is currently affecting Account Updater Batch Processing in our Sandbox/Testing Environment.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience batch processing delays after submitting an Account Updater Batch in Sandbox.

Reported Start Time: 6 July 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

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